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Accessible Customer Service Plan
Jamesway Incubator Company Inc. is committed to excellence in serving all customers including people with disabilities.
Communication – We will communicate with people with disabilities in ways that take into account their disability.
Assistive Devices – We welcome visitors to use their own assistive devices on site.
Support Persons – We welcome support persons to accompany those visitors to our facility who may have support needs.
Service Animals – Service animals will be allowed on the parts of our premise that are open to the public. Limitations may exist where the safety of the animal may be at risk.
Service animals will not be allowed in productions areas. Instead, the service animal will wait in the office area and an employee will accompany the visitor through the plant.
Notice of Temporary Disruption – In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, such as washroom facilities and automatic doors, Jamesway Incubator Company Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed either on our website, or at our reception desk.
Training – Jamesway Incubator Company Inc. will provide training to employees, and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained:
- All Salaried/Office positions
This training will be provided to employees as part of their orientation.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
- Jamesway’s accessible customer service plan.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Jamesway’s goods and services
Employees will also be trained when changes are made to our accessible customer service plan.
Feedback – Customers who wish to provide feedback on the way Jamesway Incubator Company Inc. provides goods and services to people with disabilities can e-mail, telephone or correspond to us in writing. All feedback will be directed to Human Resources. Customers can expect to hear back within 10 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Jamesway Accessibility Plan – is made available upon request:
- At the reception entrance of our facility
- On our website
- On request from Human Resources
Modifications to this or other policies – Any policy of Jamesway Incubator Company Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.